Privacy Policy

Cheryl L. Andrews & Associates respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how we protect your information.

This Privacy Policy applies to information collected through this website, contact forms, consultation request forms, scheduling links, email communications, phone communications, SMS/text communications, and related online services.

This Privacy Policy does not replace any clinical informed consent documents, professional service agreements, forensic service agreements, supervision agreements, HIPAA Notice of Privacy Practices, or other service-specific documents that may apply once services are formally established.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Mailing address or location information
• State of residence or state where services are requested
• Service interest or referral type
• Preferred method of contact
• Information submitted through website forms
• Information provided when requesting consultation, supervision, behavioral health services, workplace-function consultation, or forensic vocational consultation
• Information provided by attorneys, referral sources, organizations, or professional contacts
• Documents or records submitted through a secure upload system, when applicable

We may also collect limited technical information automatically through website tools, including: IP address, browser type, device type, pages visited, date and time of website access, and general website usage information.

Please do not submit sensitive medical, mental health, legal, or case-related information through a general website contact form. If records or confidential documents are needed, you may be directed to a secure portal or secure upload process.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Determine whether requested services may be appropriate
• Schedule consultation calls or appointments
• Communicate about services, referrals, supervision, consultation, or case-related matters
• Provide behavioral health services, consultation, supervision, workplace-function support, or forensic vocational consultation when a professional relationship has been established
• Process referrals from attorneys, organizations, professionals, or other referral sources
• Manage administrative, scheduling, and business operations
• Maintain professional records as required
• Improve website functionality and user experience
• Comply with legal, ethical, contractual, professional, or regulatory obligations

SMS/Text Messaging

If you provide your phone number and consent to receive SMS/text messages, Cheryl L. Andrews & Associates may use SMS/text messaging to communicate with you regarding: consultation requests, scheduling, appointment reminders, follow-up communication, service-related updates, and administrative matters related to your inquiry or established services.

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS/text communications at any time by replying STOP. You may request assistance by replying HELP or by contacting us directly.

SMS consent is not shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.

Who We Share Personal Information With

We do not sell personal information.

We may share personal information only as reasonably necessary for legitimate business, professional, legal, or service-related purposes, including with:

• Scheduling platforms
• Secure form or document upload platforms
• Client portal or practice management systems
• Website hosting providers
• Email or communication service providers
• Payment processors, when applicable
• Professional consultants, administrative support, or service vendors who assist with business operations
• Legal, regulatory, or licensing authorities when required
• Courts, attorneys, agencies, or authorized parties when services involve forensic, legal, administrative, or professional consultation and appropriate authorization, agreement, or legal authority exists

We may also disclose information when required by law, court order, subpoena, professional duty, ethical obligation, or to address a serious safety concern.

Again, SMS consent is not shared with third parties or affiliates.

HIPAA and Confidentiality Notice

Some services provided by Cheryl L. Andrews & Associates may involve protected health information, clinical information, forensic information, vocational records, legal records, or other sensitive information.

If you become a client, supervisee, consultation recipient, referral partner, or forensic/legal service recipient, additional confidentiality policies, informed consent documents, HIPAA-related notices, service agreements, or forensic agreements may apply.

Submitting a website inquiry does not establish a counseling relationship, supervision relationship, forensic engagement, expert witness engagement, consultation agreement, or professional service relationship.

Cookies and Website Analytics

This website may use cookies, analytics tools, or similar technologies to help us understand website traffic, improve website performance, and enhance user experience.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

Third-Party Links

This website may include links to third-party websites, scheduling platforms, secure portals, payment processors, or other external services.

Cheryl L. Andrews & Associates is not responsible for the privacy practices, security, or content of third-party websites or platforms. We encourage you to review the privacy policies of any third-party services you use.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information submitted through this website and related systems.

However, no method of electronic transmission, website submission, or digital storage is completely secure. Please avoid submitting highly sensitive information through unsecured channels.

For confidential documents, records, or case-related materials, use only the secure upload method or portal provided by the practice.

Data Retention

We retain personal information only as long as reasonably necessary for business, professional, legal, ethical, regulatory, or service-related purposes.

Records associated with clinical services, supervision, consultation, forensic vocational services, legal matters, or professional engagements may be retained according to applicable legal, ethical, contractual, and professional recordkeeping requirements.

Children's Privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through this website.

If you believe a child has submitted personal information through this website, please contact us so that appropriate steps can be taken.

Your Choices

You may contact us to:

• Ask questions about this Privacy Policy
• Request updates to your contact information
• Ask how your information is used
• Opt out of non-essential communications
• Request that we stop SMS/text communication

Some requests may be limited by legal, ethical, professional, or recordkeeping obligations.

Emergency Notice

This website and its contact forms are not intended for emergencies or urgent mental health situations.

If you are experiencing a medical emergency, mental health emergency, or immediate safety concern, call 911 or go to the nearest emergency room.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of this website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, please contact:

Cheryl L. Andrews & Associates
Email: dr.ca@cheryllandrews.com
Office: (877) 305-0570
Fax: (877) 418-3074

Charlotte, NC | Atlanta, GA
Serving North Carolina, Georgia, South Carolina, and Virginia